Digitalization is the technique of converting hard/paper files and documents into digital codecs. This allows data and info to be utilized instantly. This will make it easier for businesses to manage their very own operations and helps to create new opportunities designed for revenue generation. Whether you could have outdated legal systems, manual operations that could be automated or inefficient communication between staff members and managers, business digitization can help you solve these issues and boost output.

The COVID-19 outbreak exhibited the sensible value of digitalization in public crisis response strategies. However , digitalization is too little to respond to ongoing dangers. Instead, businesses need to keep pace with turn dangers into chances through strategic responses. Its for these reasons it is important data rooms for organizations to have energetic capabilities ~ a combination of procedures and means that enables those to adapt in the face of disruption (George et ‘s. 2014; Nylen and Holmstrom 2015).

Existing research has shown that digitalization can improve firm’s dynamic functions by elevating their capability to sense the environment, to grab opportunities, and to reconfigure resources. Moreover, these capabilities happen to be critical for firms’ ability to successfully manage public crises. Based upon these results, this article is exploring the romantic relationships between digitalization, dynamic features, and consumer crisis response strategies through a survey involving 518 SMEs in China. The results present that SMEs with huge levels of digitalization have better crisis response performances than those with low-level of digitalization. Further, a qualitative analysis suggests that digitalization can help SMEs develop and implement short-term emergency responses and long-term crisis management approaches.